Privacy Policy

Welcome to the Prestige Auto Haus privacy policy. This policy explains how we collect, use, and protect your personal information. Prestige Auto Haus is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy applies to all personal information collected and processed by Prestige Auto Haus, located at Sonnenstraße 15, 80331 Munich, Germany, and via our website, www.prestigeautohaus.de.

1. Data Collection Practices

We collect personal information in several ways, including:

Directly from you: When you visit our dealership, contact us through our website, request information, schedule a test drive, purchase a vehicle, or apply for financing.
Automatically: Through cookies and similar technologies when you browse our website.
From third parties: Such as credit bureaus and marketing partners, with your consent where required.

The types of personal information we collect may include:

Contact information: Name, address, email address, phone number.
Vehicle information: Vehicle preferences, purchase history, and vehicle service records.
Financial information: Credit score, income, and financing details (if you apply for financing).
Demographic information: Age, gender, and interests.
Website usage data: IP address, browser type, operating system, pages visited, and referring URLs.

We use cookies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.

2. Data Usage

We use your personal information for the following purposes:

To provide services: Processing your vehicle purchase, scheduling service appointments, and providing customer support.
To communicate with you: Responding to your inquiries, sending you updates about our products and services, and providing marketing communications (with your consent).
To improve our website and services: Analyzing website usage data to understand customer preferences and improve our offerings.
To comply with legal obligations: Complying with applicable laws and regulations, including tax and financial reporting requirements.
For marketing purposes: We may send you promotional emails about new vehicles, special offers, and events. You can opt-out of receiving these emails at any time by clicking the "unsubscribe" link in the email.

We may also use your information to personalize your experience on our website and to provide you with targeted advertising based on your interests. We do not sell your personal information to third parties.

3. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Using encryption to protect sensitive data during transmission and storage.
Access controls: Limiting access to personal information to authorized personnel only.
Regular security assessments: Conducting regular security assessments to identify and address vulnerabilities.
Employee training: Providing employee training on data security best practices.
Secure storage: Storing personal information on secure servers with limited physical access.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

4. User Rights

You have certain rights regarding your personal information, including:

Right to access: You have the right to request access to the personal information we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact our Data Protection Officer at dataprotection@prestigeautohaus.de or by mail at Sonnenstraße 15, 80331 Munich, Germany. We will respond to your request within a reasonable timeframe.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of information and the purpose for which it is used. For example, we may retain transaction data for several years to comply with tax and financial reporting requirements.

6. Third-Party Services

We may use third-party services, such as payment processors, marketing platforms, and analytics providers, to support our business operations. These third-party services may have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of these third parties.

7. Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Prestige Auto Haus
Sonnenstraße 15
80331 Munich, Germany
Phone: +49 251 922359
Email: info@prestigeautohaus.de
Data Protection Officer: dataprotection@prestigeautohaus.de